Create Next App

Case Studies

Use Cases and Outcomes

Selected examples of Synthesys AI in production. Each engagement is tailored to the domain while keeping integration paths simple and measurable.

Manufacturing

Shop‑floor Quality Assist

Challenge

Operators faced variability in defect classification and long reporting delays.

Solution

Voice‑first assistant guided checks and captured structured incident data.

Implementation

Edge microphones, streaming ASR, on‑prem orchestration, ERP connectors.

Results

34% faster inspections, 22% fewer classification errors, and sub‑minute reporting.

Healthcare

Multi‑lingual Intake Copilot

Challenge

Front‑desk teams struggled with language barriers and incomplete histories.

Solution

Real‑time translation and domain prompts ensured accurate, complete intake.

Implementation

Secure Web RTC, locale models, EMR integration with consent gating.

Results

96% completion rate, 28% shorter intake time, improved patient satisfaction.

Retail

Customer Care Automation

Challenge

High call volumes created long wait times and inconsistent resolutions.

Solution

Conversational routing with policy‑aware autonomous handling for common intents.

Implementation

Voice and chat channels, knowledge routing, CRM ticket syncing.

Results

48% self‑serve resolution, 37% lower average handle time, higher CSAT.

Logistics

Dispatch Optimization

Challenge

Drivers and dispatchers relied on manual updates with limited visibility.

Solution

Hands‑free updates and proactive alerts for exceptions and reroutes.

Implementation

Mobile SDK, geofencing, streaming rules, TMS integrations.

Results

15% fewer missed windows, 11% fuel savings, faster exception recovery.